Last Updated: October 30, 2024
At Kids Riders, we value your satisfaction and are committed to providing a smooth shopping experience. Please review our Refund and Cancellation Policy below.
1. Order Cancellation
- Before Shipment: You may cancel your order anytime before it is shipped. To cancel, please contact us at enterprisepavan12@gmail.com or call us at +91 6360465210. If your order has already been shipped, you may initiate a return instead (see below).
- After Shipment: Once an order has been shipped, it cannot be canceled. However, eligible items can be returned within the specified return window.
2. Return and Refund Process
To ensure a smooth return and refund process, please follow the guidelines below:
- Return Window: Customers must initiate a return request within 3 days of delivery.
- Product Condition: Returned products must be in their original, unused condition, including all packaging, accessories, and tags.
- Return Request: To initiate a return, contact us at enterprisepavan12@gmail.com with your order details or call +91 6360465210.
If the product meets the return conditions, we will proceed with the refund.
3. Refund Process
- Processing Time: Once the returned product is received and inspected, we will process your refund within 7 days.
- Refund Method: Refunds will be credited to your original payment method.
4. Shipping and Delivery
- Order Dispatch: Orders are shipped within 24 hours of receiving payment.
- Delivery Time: Delivery typically takes 7 days across India. Please allow additional time for remote locations or during peak seasons.
For further assistance, please contact us via enterprisepavan12@gmail.com or call +91 6360465210.
